Shipping policy

Shipping

Orders are carefully prepared in Montreal, Canada. Personalized items are made to order.

The processing time is 1 to 3 business days, plus shipping time.

Delivery times may vary depending on the destination and peak periods (holidays, promotions).

Once your order has shipped, you will receive a confirmation email with tracking information.

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Shipping Costs

Shipping costs are calculated at checkout, based on the destination and shipping method selected.

IMPORTANT: International customers (outside of Canada) are responsible for any customs duties and import taxes.

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Delivery Issues

In case of delay, loss, or damage to your package, please contact us by email at nura.latelier@gmail.com so we can file a claim with the carrier.